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"Specializing in Commercial Business Telephone Systems"


We are a full Service, Sales, and Install provider of Avaya-Nortel, E-MetroTel UCx, and IPitomy Business Communication Systems just to name some of the newer systems and companies that Charm City Communications have been installing and becoming partners with.  If you are looking for a new or refurbished telephone system no matter the size we will be able to guide you through the process and recommend what platform will work best for your companies telecom & data needs.

Contact us today to speak to a representative.

Are you looking for a new Telephone/Voicemail System or just better service on the one that you have now? You've came to the right place.

  • Do you plan on moving/relocating your business and want to move your exsisting telephone system?
  • Do you need to add new telephone/computer jacks?
  • Do you need to upgrade/expand your current telephone system?
  • Are you looking for ways to lower your monthly telephone bill?
  • The best way to lower your current monthly telephone bill these days are accomplished by getting rid of your basic analog or PRI trunks and adding SIP trunks to your already IP-PBX or Legacy Telephone System.  This could lower your phone bill by as much as 50% and it doesn't matter of the make or model telephone system you have we can get you connected and start saving money today.  If this sounds like something your company is interested in learning more about contact one of our representatives and find out how easy the transfer really is.


SIP Trunking service is simply a phone line replacement option that is significantly less expensive than traditional analog phone lines and PRI services. IPitomy SIP Trunking services typically save customers 50-60% on their local and long distance phone bills.

The service requires high speed internet bandwidth and works with your existing phone system so there is no need to replace phones or equipment. And, unlike with PRIs, you purchase only the trunks you need based on your maximum number of concurrent calls. As a matter of fact, the IPitomy SIP Trunking bundles provide you with more than enough trunks to insure that you never have a busy signal!

The SIP Trunking service is quick and easy to deploy and can work for your company in one of two ways depending on the type of phone system (PBX) that you currently have. They are as follows:

IP PBX - Most new phone systems sold today fall into this category and are SIP-enabled. The Connection to the network is very simple with no additional equipment required as all end points communicate with our switch through internet protocol.

Digital PBX - Connecting SIP trunks to your KEY/PBX will require a FXO or FXS VoIP gateway or ATA (analog telephony adaptor).  

"Proudly Serving Baltimore and Surrounding Areas"

"With over 25 years of Telecom Experience"

Avaya IP Office 

Avaya IP Office is the right choice for any small and medium size business today—whether you have 5, 25 or 250 employees…just getting started or already established…have a single office or multiple locations. Avaya IP Office unifies your

communications, providing your employees with a solution that lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office phone or home phone— using wired, wireless or broadband


IP Office easily adapts to your goals and budget and provides individual user productivity solutions to give each of your employees just the capabilities they need—whether it’s your receptionist, sales or service representatives, home telecommuter or on-the-go knowledge worker. Helping small to large companies around the world use communications to grow sales and lower operating expenses has made Avaya the global leader in business communication systems. If that’s what you want for your small or medium size business, it’s time to take a close look at Avaya IP Office.

Avaya BCM

Avaya BCM 50 Business Communications Manager is an all-in-one, affordable platform for converged voice and data communications; ideal for small to medium businesses with 3 to 50 users. Business Communications Manager 50 provides advanced capabilities such as robust telephony features, voice messaging and unified messaging, IP networking, Internet access, contact centers, mobility solutions and IP telephony. With an easy-to-use and highly flexible architecture, the Business Communications Manager 50 enables small sites to benefit from convergence capabilities that were previously only available to much larger organizations.


Avaya BCM 450 Business

Communications Manager

Nortel Avaya Business Communications Manager 450 is an all-in-one, affordable platform for converged voice and data communications; ideal for medium-sized businesses and branch offices with 30-300 users. The unified communications capabilities of the Business Communications Manager 450 include unified messaging, message forwarding, Meet-Me Conferencing, FindMe-FollowMe, SIP trunking, Computer Telephony Integration (CTI) and Intelligent Contact Centre functionality to connect people quickly - enabling businesses to gain a competitive edge in an environment where speed, simplicity and savings are integral to success. 

Nortel Norstar Business Telephone Systems

Nortel Norstar Business Telephone Systems have a customer base of as many as 9 Million in over 70 countries, which include numerous reputed banks, offices, government departments, and so on, which speaks for itself of its quality and efficiency.

Servicing the following counties

• Allegany

• Garrett

• Cecil

• Charles

• Talbot

• Frederick

• Washington

• Anne Arundel

• Harford

• Baltimore 

• Howard

• Calvert

• Kent

• Caroline

• Montgomery

• Carroll

• Charles

• Talbot

• Fredrick

• Washington 

Norstar Key Telephone Systems

Norstar 3x8

Norstar 6x16

Norstar 8x24

Norstar CICS

Norstar MICS

Nortel BCM VoIP Systems

BCM 50

BCM 50a

BCM 50e

BCM 200

BCM 400

BCM 450

BCM 1000

Nortel / Meridian PBX Telephone Systems

 Option 11

Option 11c

Option 21

Option 51

Option 61c

Option 81c

CS 1000



M- Series Digital Phones

M 7100

M 7208

M 7310

M 7324

T- Series

Digital Phones

T 7100

T 7208

T 7316

T 7316e

T 7406

T 7406e







i2050 Softphone

i2033 Conference Phone






Business Telephone Installers, Business Telephone Installers in Baltimore, Maryland, VoIP Telephones, VoIP-SIP Trunks, Avaya IP Systems, Nortel Business Telephone System Installers, Norstar CICS Install and Service, Norstar MICS Sales-Service-Installation, SIP Trunk Provider, Nortel Option 11-81c Service and Maintenance, Nortel CallPilot 100-150 Voicemails, Nortel repairs, Avaya T7316e, Ayava i1140e, Norstar M7310, Norstar T7208, Avaya BCM 50-450 VoIP Telephone Systems, Nortel BCM 200-400-1000, Avaya IP Office Installers in Baltimore, Baltimore Telephone Equipment and Sales Provider, Business Telephone Relocates and Repairs, E-Metrotel UCx Sales and Installation, FREE QUOTES, Polycom Conference phones, Polycom VoIP phones, Yealink ip phones, Nortel CS1000 PBX Moves,Adds,Changes, Avaya Partner Systems, Baltimore Voice and Data Cabling, Installation of switch, router, network equipment, patch panel installation, rack and stack, connect battery back-ups, remote programming, IT Consulting. Business Telephone Service in the tri state area. 25 years of TELECOM Experience.

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